E-Cigs – Is This the End of L lectric Tobacconist?
Lectric Tobacconist is a small independent establishment in Burlington, MA. It has been serving clients in the area of book publishing for over fifteen years and recently began offering audio titles as well as eBooks to meet their growing demand for audio titles. Over the past several months, they have experienced unprecedented volume of orders. In this article I present an overview of the circumstances that lead up to their sudden popularity surge.
On July 9th, an individual vented around the Customer Services Representatives’ Live Chat detailing that the prior day’s delivery associated with two nicotine electronic books to two particular customers had recently been delayed as a result of mix up involving the “cookies” feature as well as the automated payment system. The particular chat transcript shows that the individual was satisfied along with the book’s articles, but was however frustrated because the particular eBooks were not necessarily yet delivered when he went in order to check them inside. The chat consultant explained that inside order for typically the eBooks to end up being delivered by the end of the day, they will need to be up to date with the correct information regarding nicotine vapor levels in a new variety of public locations.
As it turns away, two new requests placed by 2 different individuals location the Vaporizer En aning into a super-hot niche. These orders placed in both shops are for 2 very popular e-books: the Nicotine patch, and the Nicotine gum. This is good news for the L lectric Tobacconist, because the prospective market for ecigarette accessories is large. If the Vaporizers demonstrate to be profitable then we could very well see a good increase in the particular number of retail institutions selling vaporizers throughout the country.
2 days later on, on August 3 rd, the company starts to receive calls regarding two additional requests placed by a couple of more different individuals. The company promptly sends the very first order, which is for thirty dollars really worth of products, for the e-mail box of just one of the cases. One call will be made to what is order and one more thirty dollars will be credited to the particular e-mail box. This takes some time longer than the thirty seconds it got to position the 1st order, but at least the e-tailer knows to keep the inventory ranges up.
A couple of short times later, on August 5th, we find that another batch of Electric Tobacconist thirty plans has arrived at the e-tailer. One package contains three hundred and fifty-five deals, a result of the two orders placed previously. Less than one minute is wasted during the chain of buying, but by the end during, right now there are already 3 hundred and fifty deals in transit. This is a severe delay as a result of sheer number regarding products. Due to the fact that this is usually the fourth most popular week of the year, it is clear that anything is seriously completely wrong.
The next day, September 2nd, another batch associated with three hundred in addition to fifty packages is usually received. These, nevertheless, are only a part of the many a large number of packages which have accumulated during the past 8-10 months. The electric Tobacconist is likewise experiencing unprecedented holds off due to the particular overflow of business. It will take four extra hours to complete processing the ask for and the business is forced to be able to turn down requests for previously provided services.
Finally, on Sept. 2010 5th, we obtain yet another bundle. This time, however, there are four packages left. In addition , about three of the deals contain smoking paraphernalia. It is hard to see exactly how an industry which often has caused it to be achievable for literally one to access the electric cigarettes with the use of an world wide web account, could be experiencing such delays in the supply chain process.
L lectric Tobacconist has reached new levels associated with shame and shame. It is my hope that article will certainly be of support to any consumer or retailer needing a friendly, professional, honest and experienced e-commerce management staff. I understand the aggravation associated with experiencing severe delays in the distribution of the goods, as well as the disappointment connected with having in order to decline service to be able to a customer based solely on their own request. I feel also aware of typically the frustration that merchants who experience extreme delays can be encountering when working along with a manufacturer or even distributor who is not cooperative. Presently there are several concerns that I believe usually are critical and should have appropriate answers before I discuss them with my consumers. If you usually are looking for a Responsible E-Commerce Manager, you should feel free in order to get in touch at any kind of time.